Legal notice

This website is the property of HOCISA REINA, SLU with CIF nº B76315829 and address at calle Alfred L. Jones 40, 35008 Las Palmas de Gran Canaria and registered in the Mercantile Register of Las Palmas in Volume:2193,Book:0,Folio:66,Section:9,Page:GC54175 1st Entry/Date:31/05/2018, on behalf of:


The central offices of the BULL HOTELS GROUP are located at C/ Alfredo L. Jones 40, 35008 Las Palmas de Gran Canaria.


For any queries or proposals, please contact us by telephone on 928260100 or by email:


This website is governed by the regulations exclusively applicable in Spain, being subject to it, both nationals and foreigners who use this website.


Access to our website by the USER is free of charge and is subject to the prior reading and full, express and unreserved acceptance of these GENERAL CONDITIONS OF USE in force at the time of access, which we ask you to read carefully. The USER, when using our portal, its contents or services, expressly accepts and submits to the general conditions of use of the same. If the user does not agree with these conditions of use, he/she must refrain from using this portal and operating through it.


The provision of personal data and, where applicable, the purchase of services via our portals requires a minimum age of 14 years or, where applicable, sufficient legal capacity to enter into a contract.


We may at any time modify the presentation and configuration of our website, expand or reduce services, and even remove it from the network, as well as the services and content provided, all unilaterally and without prior notice.


All contents, texts, images, brands and source codes are the property of BULL HOTELS or of third parties from whom their exploitation rights have been acquired, and are protected by Intellectual and Industrial Property rights.


The user is only entitled to private, non-profit use of the same, and requires express authorisation to modify, reproduce, exploit, distribute or exercise any right belonging to the owner.


BULL HOTELS is a registered trademark, and the reproduction, imitation, use or insertion of these trademarks without our due authorisation is prohibited.


The establishment of links to our website does not confer any right over it. Likewise, the mere fact of establishing a link to our website does not entitle you to the status of collaborator or partner.


BULL HOTELS shall not be held liable for any claims regarding the intellectual property rights of the articles and images published by third parties on its website.


The total or partial imitation of our website is strictly forbidden.


Access to our website is free of charge and does not require prior subscription or registration. However, the use of certain services may require the completion of forms and/or identification by means of passwords. These services will be duly identified on the website, with easy instructions on how to register.


The sending of personal data implies the express acceptance by the USER of our privacy policy.


The user must access our website in accordance with good faith, the rules of public order and these General Conditions of Use. Access to our website is at the sole and exclusive responsibility of the user, who shall be liable in all cases for any damages that may be caused to third parties or to us.


The user is expressly prohibited from using and obtaining the services and content offered on this website by procedures other than those stipulated in these conditions of use and, where appropriate, in the specific conditions governing the acquisition of certain services.


The USER is prohibited from any type of action on our portal that causes an excessive overload on our computer systems, as well as the introduction of viruses, or the installation of robots, or software that alters the normal operation of our website, or in short may cause damage to our computer systems.


Taking into account the impossibility of controlling the information, content and services contained in other websites that can be accessed through the links that our website may make available, we inform you that BULL HOTELS is exempt from any liability for damages of any kind that may arise from the use of these websites, outside our company, by the user.


BULL HOTELS reserves the unilateral right, without prior notice, to terminate the membership of any USER that the organisation considers to have violated the conditions governing the use of our website, without the USER having the right to claim any type of damages for this type of action. Likewise, it reserves the right to take appropriate legal action against those who violate these general conditions of use, the USER accepting that the failure to initiate such action does not constitute a formal waiver thereof, and that such action shall remain in force until the legal statute of limitations for infringements has expired.


Confidentiality and security are fundamental values of BULL HOTELS and, consequently, we are committed to guaranteeing the privacy of the User at all times and to not collecting unnecessary information.


The provision of personal data requires a minimum age of 14 years and/or sufficient legal capacity to contract and the express acceptance of our Privacy Policy, it being absolutely forbidden to provide personal data of children under 14 years of age without the consent of parents or legal guardians.


The user shall be solely responsible for any direct or indirect damage or harm caused to BULL HOTELS or any third party by filling in the forms with false, inaccurate, incomplete, out-of-date or third party data.


By making this website available to the user, we wish to offer a quality service, using the utmost diligence in the provision of the same, as well as in the technological means used. However, we shall not be liable for the presence of viruses or other elements that may in any way damage the user's computer system.


BULL HOTELS does not guarantee that the availability of the service will be continuous and uninterrupted, due to circumstances caused by problems in the Internet network, breakdowns in computer devices or other unforeseeable circumstances, so that the USER agrees to bear these circumstances within reasonable limits, and therefore expressly waives any liability to BULL HOTELS for possible faults, errors and use of the service.


The USER assumes all liability arising from the use of our website, being solely responsible for any direct or indirect effect on the website arising, including, but not limited to, any adverse economic, technical and/or legal result, as well as the disappointment of the expectations generated by our portal, the user being obliged to hold BULL HOTELS harmless for any claims arising directly or indirectly from such events.


BULL HOTELS does not guarantee the accuracy, veracity and validity of the contents of this website, whether its own, those of third parties or those linked to other websites, and is totally exonerated from any liability arising from the use thereof.


BULL HOTELS is exonerated from any liability arising from any claim, including the payment of lawyers' fees, for lawsuits and claims brought by third parties for breach by the USER of our conditions of use, access and privacy policy, or any other claim for breach of current legislation.


The USER acknowledges that he/she has understood all the information regarding the conditions of use of our portal, and acknowledges that they are sufficient for the exclusion of error in them, and therefore accepts them fully and expressly.


The USER is fully aware that the mere browsing of this website, as well as the use of its services, implies acceptance of these conditions of use.


All matters relating to our website are governed exclusively by Spanish law. In the event of any type of discrepancy or difference between the parties in relation to the interpretation and content of this website, all parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Las Palmas de Gran Canaria.


The USER, when completing the booking process of our services, expressly submits to the clauses specified below, as well as to the conditions of access and use of our portal and its privacy policy, accessible through the link "Legal conditions".


The USER acknowledges that he/she has sufficient legal capacity to enter into contractual obligations.


These conditions are permanently accessible in the Legal Conditions of our website.


e.2) Booking conditions (Accommodation)
Children and extra beds


Children under 2 years old can stay free of charge in cots.


1 child from 2 to 12 years old can be accommodated paying 50% of the room rate per person per night in an extra bed.


1 older child or adult can be accommodated for 80% of the room rate per person per night in an extra bed.


Maximum number of extra beds / cots in the room: 1.


The cancellation of the booking can be made from the booking confirmation itself through a cancellation link or by telephone, through the information and booking number indicated on the website. If a refund is required according to the general conditions of the service, it will be made within approximately seven days due to the possible administrative procedures between the different banks.


Cancellation policy (Accommodation)
Double room with free SPA. Cancellation policy:
1 night from 30/01/2019 - 00:00


If you cancel or modify your booking up to 1 day before the date of arrival, the establishment will not charge, except for bookings with special conditions. If the booking is cancelled later or in case of no-show, 100% of the first night will be charged.


Payment in advance: 100% of the first night will be charged by the establishment at the time of booking.

Taxes and Service Charges: 7% tax included. Municipal tax not applicable service charge not applicable.



The invoice corresponding to the amount of the cancellation costs will be sent to the address indicated by the client when registering.


If the client does not check in at the hotel on the day of check-in, in accordance with his/her reservation, the hotel may charge the credit card (whose details it has received from the client beforehand), as compensation, the amount of the first night's stay.


These are those specified in each of the products by the service provider itself and which will be added to this contract.


BULL HOTELS is not responsible for the veracity of the data of the users or the communications that they maintain in this regard. Likewise, the User undertakes not to hinder the access of other Users to the access service by means of the massive consumption of the computer resources through which the owner of the Website provides the service, and not to carry out actions that damage, interrupt or generate errors in these systems. The User undertakes not to introduce programmes, viruses, macros, applets, ActiveX controls or any other logical device or sequence of characters that cause or are likely to cause any type of alteration in the computer systems of the owner of the Website or third parties.


These General Terms and Conditions are governed by Spanish law. The parties expressly waive any jurisdiction that may correspond to them and expressly submit to the Courts and Tribunals of Las Palmas de Gran Canaria to resolve any dispute that may arise in the interpretation or execution of these contractual conditions.


These General Conditions of Use have been modified on 07/02/2019. We may modify them at any time: please check the date of issue each time you connect to our website to ensure that no changes have been made that may affect you.


If you have any questions regarding the Terms of Use of our website, please contact us at the above contact details, or contact Lant Abogados at or